Customer Service - National Customer Engagement Team

Job Description

Are you a customer-focused professional who thrives in a fast-paced environment, loves building relationships, and knows how to get things done? Rexel Australia is looking for a driven Customer Care Officer to join our high-performing National Customer Engagement Team, based out of our Moorabbin office.

This isn't your average customer service role. You'll be managing a portfolio of large, multimillion-dollar national accounts, working as a true partner to our clients — solving problems, growing relationships, and delivering an exceptional experience every time.

What You'll Be Doing

• Managing and nurturing a portfolio of key national accounts, acting as the primary point of contact
• Juggling multiple clients and priorities simultaneously — no two days look the same
• Driving warm sales conversations to grow existing accounts and identify new opportunities
• Coordinating orders, quotes, deliveries, and queries with speed and accuracy
• Collaborating with internal teams including branch networks and national key account managers
• Maintaining accurate records and reporting using tools including Excel, PowerPoint, and PRONTO (desirable)
• Thinking creatively to solve client challenges and continuously improve the customer experience

Qualifications

• Proven experience in customer service, account management, or internal sales
• Background in electrical wholesale, trade supplies, or facilities management highly regarded
• Confidence in warm sales — you know how to have a commercial conversation without being pushy
• Strong multitasking and organisational skills — you can manage competing priorities with ease
• Solid administrative capabilities, including intermediate to advanced Excel and PowerPoint
• Experience with PRONTO ERP system (desirable, not essential)
• An agile mindset — you adapt quickly, pivot when needed, and think outside the box
• A collaborative, team-first attitude with a genuine passion for customer outcomes

Additional Information

Why Rexel?

We promise to provide a fun and safe environment to develop your career; help make a difference through charities we support and sustainability initiatives; and offer bonuses and rewards based on great performance.

• Hybrid working — flexibility to work from home and our Moorabbin office
• Real career development through SkillUp learning platform, mentoring programs and internal growth pathways
• Global business
• We are passionate about being a genuinely diverse and inclusive business.  
• Paid parental leave
• We are proud of our “Women in Rexel” program. 
• Chance of global mobility if desired, with more than 1,900 branches across 21 countries. 
• We have a ‘top of the range’ rewards and discounts platform called KUDO$
• Wellbeing support program and birthday leave! 
• Committed to a making a sustainable future possible

If you're passionate about delivering exceptional customer experiences and want to be part of a team that looks after some of Australia's biggest clients — we'd love to hear from you.

Rexel Australia is committed to creating a diverse and inclusive workplace. We encourage applications from all backgrounds.