Who We Are

ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our fourth year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.

We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission!

Department: Member Experience

Reports To: Vice President of Member Experience

Location: Watertown, MA (ButcherBox Headquarters)

Level: Senior/ Principal

Base Salary: $155,000-210,000

About the Position

In this role you will own a core slice of the digital customer experience and set the pace for the product team. You will be hands-on as an individual contributor while raising the bar for how the team works.

What you’ll own

A major area of the customer journey (e.g., member & shopping experience) end to end — strategy, roadmap, and delivery.
Coordination and prioritization across marketing, merchandising, commercial, and engineering — deciding what gets built and, just as importantly, what doesn’t.
The delivery relationship with our external development partners — setting direction, holding quality, keeping work prioritized and moving.
The standard for product practice — discovery, specs, prioritization, ways of working — that the rest of the team follows.

What you bring

7+ years in product management, including senior/principal-level ownership at an established e-commerce or DTC brand.
Deep e-commerce fluency — operates at the customer-facing surface but understands the systems beneath (subscription, catalog, checkout, CRM).
Experience with Shopify Liquid strongly preferred.
Proven experience directing agencies or external dev partners.
Strong prioritization and stakeholder management — can push back, create clarity, and align senior partners.
Thrives in a lean, fast-moving environment; sets pace without leaning on heavy process.
Experience working across an organization with both stakeholders as well as internal engineering and data teams.
Mentorship experience and an excitement to work alongside other product managers and contributes to the overall direction of the team.
Familiarity with product management best practices and processes for structuring an internal PM
DTC subscription experience; familiarity with retention, loyalty, or merchandising.

What We Offer

Our Values

We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world.

Benefits

•Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits

•Financial: 401(k) with generous employer match

•Annual bonus based on company performance

•Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance

•Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp

•Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement

•Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more

ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview.

ButcherBox does not use artificial intelligence (AI) tools in any part of our hiring process. If you would like more information about how your data is processed, please contact us.

Senior / Principal Product Manager, Digital Experience

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