Client Services Representative

Job Description

As a Client Service Representative, you'll create a welcoming experience for every client and patient from check-in to check-out. You'll provide exceptional customer service while supporting the veterinary team through scheduling, communication, administrative tasks, and front desk operations.

Key Responsibilities:

• Greet clients and patients with a friendly, professional attitude and ensure a positive visit.
• Answer and direct phone calls, schedule appointments, and confirm upcoming visits.
• Check patients in and out, prepare medical records, and maintain accurate client and patient information.
• Process invoices and payments, including cash, credit cards, checks, and CareCredit transactions.
• Monitor client wait times and communicate updates as needed to provide excellent service.
• Use veterinary practice management software to schedule appointments and maintain records.
• Obtain patient histories, vaccination records, and complete required paperwork.
• Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
• Help maintain a clean, organized, and welcoming reception area.
• Assist with training new team members and perform other duties as assigned.

We are looking for someone who is organized, dependable, enjoys working with people, and thrives in a fast-paced, team-oriented veterinary environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time management, and multitasking abilities.
• Detail-oriented with accurate data entry and recordkeeping skills.
• Proficient with Microsoft Office and comfortable learning veterinary practice management software.
• Ability to operate a multi-line phone system, perform clerical tasks, and process payments.
• Basic knowledge of animal behavior and veterinary terminology, or willingness to learn.
• Strong critical thinking, problem-solving, and decision-making skills.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Compassionate, professional, and passionate about providing exceptional care to pets and their owners.
• Flexible to work evenings, weekends, holidays, and other scheduled shifts as needed.

Additional Information

We offer our staff:

Compensation: $18.00–$21.00 per hour, based on experience.

Shift Differential: Additional shift differential pay is offered for hours worked between 6:00 PM–12:00 AM and 12:00 AM–6:00 AM.

Pre-Employment Requirements: As a condition of employment, candidates must successfully complete a pre-employment physical examination and urine toxicology screening through HealthWorks before becoming eligible for hire.

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.