IT Systems Engineer / IT Systems Specialist (B2B Contract; Kaunas)

We are currently looking for an experienced IT Systems Engineer to join an international team supporting both local and corporate IT operations. This role offers a great opportunity to work in a dynamic environment, combining hands-on end-user support with involvement in infrastructure, system administration, and the deployment of new IT solutions. If you enjoy solving technical challenges, collaborating with cross-functional teams, and delivering high-quality support, we would be happy to hear from you.

Personality Expectations

• Team player with a collaborative mindset.

• Diligent, organized, and detail-oriented in daily work, following structured and Lean-like methodologies.

• Focused on understanding and addressing end-user needs.

• Able to understand technical issues, explain solutions clearly, and document step-by-step instructions from an end-user perspective.

• Proactive, responsible, and service-oriented approach to problem-solving.

Responsibilities

• Work with local and corporate IT teams to troubleshoot issues and assist in deploying new IT solutions.

• Monitor assigned Helpdesk queues, pick up user requests, and work towards the most effective resolution.

• Help users accurately describe and report issues through the Helpdesk Support system.

• Create and maintain "How-to" guides, workarounds, and knowledge base (KB) articles.

• Participate in IT Scrum meetings and follow up on outstanding incidents and tasks.

• Report progress, risks, blockers, and project updates to the manager.

• Provide both remote and on-site IT support when required.

• Assist with hardware setup, maintenance, and replacement activities.

Requirements

Must Have

• 3+ years of experience as an IT Systems Engineer, Systems Administrator, IT Support Engineer, or similar IT Systems Specialist role.

• Experience with user support, system deployment, installation, maintenance, and troubleshooting.

• Intermediate or higher knowledge in the following areas:

  • Computer hardware, peripherals, and network equipment.

  • Windows operating systems.

  • Linux operating systems (RedHat experience preferred).

  • Office productivity software and end-user application support.

  • Networking concepts, technologies, and protocols (especially Ethernet and TCP/IP).

  • Virtualization technologies (VMware, Hyper-V, Proxmox, etc.).

  • Cloud solutions and containerization technologies.

• Strong troubleshooting and analytical skills.

• Good written and verbal communication skills in English.

Nice to Have

• Experience supporting macOS devices and users.

• Experience supporting mobile devices and mobile operating systems.

• Experience with IT Governance and IT Service Management concepts:

  • Helpdesk operations

  • Support tier structures (L1/L2/L3)

  • Incident Management

  • Problem Management

• Relevant technical certifications (Microsoft, Red Hat, Cisco, CompTIA, VMware, etc.).

Working Conditions

• Location: Kaunas, Lithuania.

• Hybrid working model.

• Expected office presence: 2–3 days per week.

• Physical presence is required as part of the role due to hands-on support activities involving hardware and end-user assistance.

• Contract 12 months

• Start ASAP

Budget & Rate

• Target hourly rate: €30/hour.