Job Description
Upsell existing client as well as service incoming calls from existing clients within the Business Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.
Qualifications
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial industry prior to December 2010, preference will be given to applicants with their FAIS Exams (RE5) completed
- Must have complete business product training
Additional Information
Required Competencies & Personal Attributes:
- Extensive Sales and Customer service experience is essential
- Previous call centre experience - preferably in a client centric or sales environment
- Responsible to up-sell existing policies
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
Required Competencies & Personal Attributes:
- Resilience
- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Ambitious
- Highly Motivated
- Driven
- Customer service enthusiasts
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
Skills:
- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Previous call centre experience - preferably in a sales or retention environment
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
Other open roles at OUTsurance(6)
Get award-winning insurance with OUTsurance. From car and home to life, pet, and business cover, we’ve protected South Africans for over 25 years with affordable premiums, innovative rewards like OUTbonus, and service that puts you first.
Key team members
Carl Louw
Tricia Strydom
Steve Coles, GAICD
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