Service Product Manager

Job Description

The Service Product Manager is responsible for developing, pricing, quoting, and managing the lifecycle of service offerings across the EMEA region. The role ensures services are commercially competitive, operationally deliverable, and aligned with customer needs.

Key Responsibilities

• Develop and manage service offerings across their full lifecycle.
• Conduct market, customer, and internal analysis to identify service opportunities.
• Create and maintain service documentation including service descriptions, scopes of work, and SLAs, ensuring services are standardised and scalable across the region.
• Prepare and deliver accurate, commercially sound service quotations, defining scope, cost‑to‑serve, margin, and risk considerations for each quote.
• Develop and maintain service pricing structures, rate cards, and packaged offerings.
• Analyse win/loss data and market trends to refine pricing.
• Work closely with Engineering, Field Service, Operations, Supply Chain, Finance, and PMO.
• Translate customer and market requirements into clear service specifications.
• Ensure new services meet operational readiness and governance requirements.
• Provide training and guidance to Sales, Service Delivery, and Channel Partners.
• Communicate service offerings, updates, and roadmap to internal and external stakeholders.

Qualifications

• Degree in Engineering, Business, or a related field.
• 5-10 years of experience in technical services or products (industrial, infrastructure, or similar).
• Experience in pricing, quoting, tendering, or commercial management.
• Strong analytical skills with ability to assess cost, margin, and risk.
• Proven ability to work cross-functionally and influence stakeholders without direct authority.
• Strong communication skills with both technical and non-technical audiences with ability to interpret. technical information and translate it into service requirements.
• Demonstrated customer focus, combined with strong planning and organisational skills and a continuous improvement mindset.
• Certifications such as ITIL, PMP, or PRINCE2 are a plus.