Senior Event Services Manager (Raffles Sentosa Singapore)
Posted 1 day ago
Job Description
The Senior Event Services Manager is responsible for the seamless planning, coordination, and execution of all meetings, events, and social functions at Raffles Sentosa Singapore. This role ensures that every event reflects the legendary Raffles service standards, delivering exceptional guest experiences while maximizing operational efficiency and revenue.
As a senior leader within the events function, this position partners closely with Sales, Banqueting, Operations, Culinary, and Guest Experience teams to ensure flawless delivery from initial planning through post-event follow-up.
What you will be DOING:
- Event Planning & Execution Excellence
- Lead the end-to-end execution of all confirmed events, ensuring each function is delivered to the highest Raffles service standards.
- Serve as the primary liaison between the client and internal operational teams.
- Oversee event detailing, BEO creation, function planning, and on-site coordination.
- Anticipate guest needs, manage last-minute changes, and resolve challenges with professionalism and discretion
- Client Relationship & Experience Management
- Build trusted relationships with clients, planners, wedding couples, and VIP guests.
- Host site inspections, tastings, rehearsals, and key event moments.
- Personally oversee VIP, high-profile, and complex events.
- Ensure post-event reviews, client feedback, and continuous service enhancements.
- Commercial & Financial Responsibility
- Partner with Sales and Finance to maximize event profitability and cost efficiency.
- Monitor event revenues, budgets, and operational expenses.
- Support upselling opportunities and additional revenue generation.
- Ensure accurate billing, invoicing, and post-event financial reconciliation.
- Cross-Functional Collaboration
- Work closely with Sales, Culinary, Banquets, Engineering, Housekeeping, Front Office, and Security teams to ensure seamless event delivery.
- Participate in weekly event meetings, forecast reviews, and strategic planning discussions.
Qualifications
- Bachelor’s degree in Hospitality Management or related discipline preferred.
- Minimum 5+ years of progressive experience in event operations within luxury hospitality.
Additional Information
YOUR EXPERIENCE AND SKILL REQUIRED
- Proven track record managing complex, high-end events and weddings.
- Strong leadership, organisational, and problem-solving skills.
- Exceptional client service and communication capabilities.
Key Competencies:
- Luxury Event Operations Expertise
- Guest Experience Excellence
- Team Leadership & Development
- Financial & Commercial Acumen
- Strategic Planning & Execution
- Stakeholder & Relationship Management
Other open roles at Accor(6)
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Key team members
Antoine Couve
Emmanuel de Feydeau
Raoul PICCIN
Julie White
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