Position Summary

Toss Securities is preparing to enter the Japanese market and build a differentiated digital brokerage experience for local investors. As the **Service Manager for U.S. or Japan Equities**, you will lead the design and execution of our end-to-end Equity trading and post-trade operations. You will work across cross-functional teams—operations, product, compliance, and tech—to localize and implement a seamless brokerage experience for Japanese retail customers. This is a hands-on role for someone who not only understands the regulatory and infrastructural complexity of cross-border investing, but who is also excited to build from scratch in a fast-paced environment.

Key Responsibilities

Lead the service planning and operational setup for U.S. and Japan equities: from order routing to post-trade settlement and entitlement
Design and operate the full trade flow across the ecosystem: Broker → Exchange → Market Participant → DTC (Depository Trust Company)
Work closely with product and engineering teams to design core brokerage systems and interfaces (e.g., position ledger, order management, entitlement logic)
Identify regulatory, operational, or infrastructure risks, and resolve issues collaboratively with compliance and internal control teams
Coordinate with global custodians and local partners to ensure operational readiness and stability
Prepare internal policies, manuals, and user terms required for launch and ongoing supervision

Qualifications (Required)

5+ years of operational experience in U.S. or Japan equities at a securities firm or brokerage
Deep understanding of end-to-end U.S. or Japan stock processing: order flow, settlement, entitlement, and corporate actions
Practical experience collaborating with IT or product teams to build brokerage systems
Business-level Japanese; English proficiency preferred but not mandatory if candidate brings deep domain expertise and operational fluency

Qualification (Preferred)

Experience working on Japan-based global brokerage services or cross-border equity platforms
Familiarity with Japanese regulatory frameworks and operational linkages to entities such as JASDEC and JSDA
Prior exposure to setting up services for Japanese retail investors (e.g., tax treatment, dividend handling, entitlement disclosure)
Direct experience interfacing with or operating within infrastructure providers such as DTC, global custodians, or exchanges

What We Look For

Detail-oriented and operationally rigorous, with a strong sense of accountability
A strong passion for creating systems and an environment that make investing easier for individual investors
Effective communicator across tech, operations, compliance, and external partners
Excited by the challenge of redefining overseas investment infrastructure in Japan

Japan Hiring - SSM (Confidential)