Steward

Job Description

Operational & Service Standards

• Deliver courteous, professional, efficient, and flexible service at all times in line with Rixos Standards.
• Perform assigned duties within the stewarding area and related workstations.
• Maintain cleanliness and organization of all work areas, kitchens, storage, and back-of-house spaces.
• Strictly follow opening and closing procedures of the department.
• Ensure proper use and care of equipment, dishwashing machines, and cleaning chemicals.
• Monitor operating supplies and minimize breakage, spoilage, and wastage.

Cleaning & Hygiene

• Clean and wash dishes, pots, pans, kitchen utensils, and equipment according to performance standards.
• Carry out general cleaning duties as assigned by the Stewarding Supervisor or Assistant Chief Steward.
• Empty garbage bins in accordance with waste management schedules.
• Fully understand and comply with HACCP and food safety procedures at all times.

Teamwork & Flexibility

• Work collaboratively within the team and provide lateral service to other departments.
• Demonstrate flexibility by rotating across different areas within F&B or other departments when required.
• Undertake additional reasonable tasks as assigned to meet operational and business needs.

Guest & Employee Interaction

• Handle guest and employee inquiries in a courteous and professional manner.
• Report guest complaints or operational issues to supervisors promptly and ensure proper follow-up.

Training & Administration

• Attend departmental meetings, hotel trainings, and briefings as scheduled.
• Assist in monthly, quarterly, and annual inventory counts of operating equipment.
• Comply with local laws, hotel policies, and safety regulations.

Grooming & Conduct

• Report to duty on time, wearing the correct uniform and name badge.
• Maintain high standards of personal hygiene and professional appearance.
• Foster positive working relationships with colleagues and other departments.

Qualifications

Sincerity & Transparency

• Act professionally with honesty and integrity.
• Use sound judgment in challenging situations.
• Take ownership of mistakes and share knowledge to prevent recurrence.
• Maintain confidentiality of sensitive information.

Reliability & Loyalty

• Follow through on commitments.
• Work effectively both independently and as part of a team.
• Maintain a positive, cooperative, and approachable attitude.
• Support colleagues and contribute to a unified workplace culture.

Excellence in Hospitality

• Demonstrate commitment to quality and operational excellence.
• Uphold and comply with all Rixos policies and procedures.
• Contribute responsibly to departmental efficiency and cost control.

Quality Mindset & Continuous Improvement

• Strive to exceed expectations.
• Avoid complacency and continuously seek improvement opportunities.
• Provide constructive and positive feedback when appropriate.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.