Case Officer - Tele Services (FT & Hybrid)

Job Description

What You Will Be Doing

This role is responsible for liaising with Medical Practices, Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.
 

Key Responsibilities include, but are not limited to:

• Managing a caseload, actioning task, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
• Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
• Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
• Assisting with enquiries and resolving queries.
• Managing the tele interview appointment calendar and the tele email inbox.

Qualifications

What You Should Have

• 2+ years’ experience in a call centre or case management environment (preferred)
• Exceptional written and verbal communication skills
• Demonstrated capacity to build a rapport on the phone; sound influencing and negotiation skills
• Sound IT skills, capacity to learn and master new systems
• Ability to work autonomously and as part of a team

Additional Information

Be part of the MedHealth Group, winner of the Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing
• Paid parental leave
• Genuine career opportunities
• Ongoing professional development
• Hybrid working arrangements
• CBD office close to public transport

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.