This entry level position handles carrier inquiries, dispatching of carriers, and track and trace; i.e. route updates.
- Ensure that all inventory is moved on time and at a fair cost; coordinate, manage, and track shipments using software platforms.
- Evaluate incoming pick-up and delivery requests and determine carrier assignments; seek out and solve potential transportation problems with urgency and professionalism.
- Resolve complex logistics issues utilizing third party carriers.
- Negotiate rates and terms with carrier partners.
- Maintain a positive work atmosphere by acting and communication in a manner consistent with Carvana Values.
- Reconcile delivery information with inventory reports.
- Perform administrative operational duties such as securing gate passes, vehicle tags and Dealshields.
- Qualify carrier on the phone for other potential routes and preliminary information to pass to “Carrier Ops”
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- High School Diploma or GED equivalent.
- 3+ years experience in logistics dispatch or routing.
- 1+ years experience in brokerage-related field, inside sales, customer service.
- 1+ years experience with scheduling software, demand modeling, transportation management systems and/or geographic information systems.
- Ability to communicate and interact with others effectively in a professional, courteous manner.
- Ability to effectively manage varying workload requirements; can shift gears comfortably, manage competing demands, delays or unexpected events.
- Ability to multitask and prioritize effectively.
- Ability to communicate clearly and concisely, both written and oral.
- Ability to resolve complex issues with guidance from others.
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences. Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds. Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok. Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Key team members
Anthony Puglisi
Kimberly Manck, CEBS, CPSP
Tim Moore
Imran Kazi
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