Case Management Coordinator-Full Time Days

Job Description

**This is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. This is a fully on-site position, and the schedule is Monday to Friday 8am to 4:30pm. **

The Case Management Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

• Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting; exercises judgment to ensure appropriate parties attend meeting.
• Screens incoming email, mail, and telephone calls to assign priority to call and/or identify additional resources to manage caller’s need.
• Screens walk-in clients within department guidelines to determine need to be seen by case management or social work. clients with community resources questions should be referred to the Case Management social workers (847-535-6445/847-535-7524/847-535-7573/847-535-7441)clients with billing questions should be referred to Patient Financial Services (847-535-6016) provides resource information regarding the following:  nursing homes, help in the home, and other specific community resources as directed by professional staff
• Independently plan and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.
• Copy or fax patient information, as needed, to outside agencies for continuity of care, as requested by professional staff
• Assists with creation and preparation of materials which are presented to senior management and Board-level committees and subcommittees, particularly power point presentations and printed materials.
• Prepares, copies, mailings, and files documentation accurately and maintains security and confidentiality of highly sensitive information.
• Participates in department meetings and committees
• Performs other assigned secretarial duties (including procuring medical records utilizing PowerChart/Cerner, and retrieving charts from Medical Records department)
• Assumes responsibility for professional development by participating in workshops, conferences, and/or in-services
• Upholds the Northwestern Lake Forest Hospital policy on patient confidentiality
• Brings issues with legal, risk management, or ethical implications to the attention of the director in an expedient manner
• Monitors copy machines, fax machines, computers and telephonic equipment and reports malfunctions
• Maintains department schedule and secures coverage when staff are absent
• Maintains a sufficient inventory of all office supplies
• Participates in special projects under the direction of Director.
• Utilizes appropriate resources within the institution, division, and department to manage and complete each assigned task and/or project.
• Develops and maintains relationships with all customers and suppliers, especially vendors who support equipment within the department.
• Provides support to Division Vice President as needed. 
• Acts in Secretary role for designated meetings and transcribes meeting content.
• Conducts internet research and identifies relevant topics based upon assignment.
• Performs other duties as assigned.

Qualifications

Required

• 2 to 3 years of undergraduate education or equivalent.
• 3-5 years of experience in a business office with a strong emphasis on database management and customer service.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and PeopleSoft.
• Knowledge of medical terminology.
• Excellent communication, organizational, interpersonal skills, and ability to work in a team environment.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.