VIP Reactivation Manager

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Conduct outbound calls to reactivate inactive clients;

• Identify churn reasons and apply retention strategies;

• Present personalized offers, bonuses, and incentives;

• Execute outbound promotional campaigns aligned with marketing initiatives;

• Inform clients about promotions, special offers, and brand campaigns;

• Contact newly registered clients and support smooth onboarding;

• Educate clients on platform features, payment methods, and benefits;

• Handle callback requests and resolve client issues;

• De-escalate complaints and ensure client satisfaction;

• Support VIP operations during peak and high-load periods.

Experience you’ll need to bring:

• 6+ months experience in Customer Relationship Management or Sales roles;

• Experience in the iGaming and Sports Betting market;

• English proficiency at a B2 level or higher;

• Understand iGaming industry KPIs, metrics, and terminology.

It's a perfect match if you have those personal features:

• Demonstrate strong negotiation skills;

• Communicate clearly and effectively with diverse clients;

• Maintain a customer-centric mindset;

• Work confidently in a performance-driven environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.