Services Assistant Manager, Quality Relations
Posted about 12 hours ago
About the Role
As the Services Assistant Manager, Quality Relations, you'll be the operational engine behind our Specialist and Correspondence Specialist teams across Vendor Relations and Placements. You'll serve as the operational second-in-command to the Program Manager — keeping day-to-day execution on track, holding standards high, and making continuous improvement a way of life for your teams. This is a role for someone who thrives in complexity, communicates with clarity, and brings both analytical rigor and genuine people leadership to everything they do.
About Nightingale
Nightingale Education Group is more than a nursing school — we're a high-impact community on a mission to transform healthcare access through exceptional nursing education. Our collaborators don't just fill roles; they drive purpose, shape outcomes, and show up for one another every single day. If you're looking for work that genuinely matters, you've found the right place.
What You'll Do
- Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management
- Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes
- Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations
- Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support
- Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution
- Lead and support process improvement initiatives, including documentation, training design, and system enhancements
- Develop and deliver training for new hires and existing team members
- Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates
What You Bring
Minimum Qualifications
- Bachelor's degree from an accredited institution required
- 3–5 years of experience in operational or program management, preferably in education, healthcare, or a related field
- Demonstrated experience supporting multi-functional teams and implementing operational processes
- Strong analytical and problem-solving skills, with the ability to translate data into action
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems
Preferred Qualifications
- Master's degree from an accredited institution
Why Nightingale?
At Nightingale, we believe in building a community where people grow, lead with transparency, and take ownership of outcomes that matter. You'll join a passionate team of collaborators who are serious about impact — and equally serious about supporting each other's success. This is a fully remote position with one annual in-person travel experience to connect with your team and community.
All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer.
Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us!
Employment is contingent upon successful completion of a background check and drug screen.
Other open roles at Nightingale Education Group(6)
Nightingale Group contributes to closing health equity gaps by elevating education and employment systems to create a relevantly skilled, readily available nursing workforce, representative of the communities they serve.
Key team members
Shannon R. Michael
Matt Black
Rob Peterson
David Clifton
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