Job Title: Customer Service Agent
Location: Maadi, Cairo
Job Summary:
As a Customer Service Agent at Talent 360, you will be responsible for assisting customers, resolving their inquiries, and ensuring a positive customer experience.
The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!
Key Responsibilities:
- Professionally handle customer inquiries and complaints via phone and social media.
- Respond to comments, messages, and reviews on social media platforms.
- Process and resolve customer complaints related to product sales in a timely and efficient manner.
- Follow up on complex customer cases when needed to ensure complete resolution.
- Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
- Track and follow up on customer orders, ensuring timely and accurate delivery.
- Ensure a smooth and satisfying customer journey from start to finish.
- Maintain punctuality and respect work schedules and deadlines.
- Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
Requirements
- Strong sense of leadership and responsibility
- Willingness to learn and grow
- High level of dedication and commitment to work
- Exceptional attention to detail
- Passion for challenges and achieving results
- Excellent communication and problem-solving skills
- Ability to remain calm and professional under pressure
Location: Maadi, Cairo
Working Hours: 9:00 AM to 5:00 PM
Other open roles at Talent-360.me(6)
Vår resa har präglats av en stark passion för att matcha rätt talanger med rätt företag. Med vårt dedikerade team av erfarna rekryterare strävar vi alltid efter att leverera högkvalitativa rekryteringslösningar som möter våra kunders unika behov och krav.
Key team members
Jan Dyberg
Sofie Hansson
Viktorija Martinova Bergman
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