Database Operations Manager
Job Summary
Reporting to the Director of Database Administration, the Database Operations Manager will lead and manage a team of 6 Database Operations Engineers across three shifts (24/7 operations) based in India. This role is responsible for ensuring the continuous availability, performance, and reliability of GHX's highly resilient corporate and cloud database infrastructure supporting GHX DaaS/SaaS solutions. The Database Operations Manager will oversee operational excellence, incident management, capacity planning, and team development while collaborating with Database Platform Engineering, Development, and Release Management teams to maintain operational standards and drive continuous improvement.
Roles and Responsibilities:
Team Leadership & Management
- Manage and mentor a team of 6 Database Operations Engineers distributed across three shifts (2 engineers per shift) to ensure 24/7 database operations coverage
- Conduct performance evaluations, career development planning, and skills assessments for team members
- Foster a culture of operational excellence, accountability, and continuous improvement
- Coordinate shift schedules, on-call rotations, and workload distribution to maintain service levels
- Provide technical leadership and escalation support for complex database incidents
- Recruit, onboard, and train new team members as the team scales
Operational Excellence
- Establish and maintain operational standards, runbooks, and procedures for database operations
- Monitor team performance against SLAs, KPIs, and operational metrics (availability, response time, MTTR)
- Lead incident response coordination for critical database outages and performance issues
- Drive root cause analysis (RCA) and post-incident reviews to prevent recurrence
- Implement and optimize alerting, monitoring, and observability strategies across all database platforms
- Ensure compliance with operational and security policies throughout the service delivery lifecycle
- Coordinate with Database Platform Engineering on database upgrades, patching, and best practices
Database Operations Oversight
- Oversee administration and management of GHX databases across multiple platforms:
- Backup and recovery operations
- Capacity and performance monitoring
- Security and data access management
- Installations, upgrades, and patching
- Failover and disaster recovery management
- Collaborate with development and release teams to provide operational feedback and support production deployments
- Manage hybrid and cloud database infrastructure across AWS and on-premises environments
- Drive automation initiatives to reduce manual operational tasks and improve efficiency
Cross-Functional Collaboration
- Partner with Database Platform Engineering, DevOps, and SRE teams on infrastructure planning and architecture decisions
- Coordinate with Development and Release Management teams on deployment planning and operational readiness
- Provide operational insights to senior leadership through regular reporting and metrics dashboards
- Participate in capacity planning, budget management, and resource allocation decisions
- Serve as the primary point of contact for escalations and stakeholder communication during incidents
Required Qualifications
- Bachelor's degree from an accredited college in Computer Science or related discipline, or equivalent experience
- 8-12 years of experience in Database Administration with at least 3-5 years in a leadership or management role
- Proven experience managing distributed teams across multiple shifts or time zones
- In-depth knowledge of multiple database platforms (MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle, SQL Server)
- Strong understanding of hybrid and public cloud concepts, particularly AWS
- Demonstrated ability to manage databases in high transaction/high availability environments
- Experience with horizontal scaling, high availability, and disaster recovery technologies (e.g., MongoDB Replica Sets, Oracle RAC & Dataguard, SQL Server 'Always On')
- Hands-on experience with Linux/Unix and Windows operating systems in physical and virtual environments
- Strong incident management and operational leadership experience in 24/7 production environments
- Experience with monitoring and observability tools (e.g., Datadog, New Relic, PagerDuty, Grafana, Prometheus)
Preferred Skills
- Experience with database automation, Infrastructure as Code (Terraform, Ansible), and CI/CD pipelines
- Familiarity with ITIL, SRE principles, or other operational frameworks
- Proven track record of driving operational improvements and reducing MTTR/MTTD
- Strong critical thinking, analytical, and problem-solving skills
- Excellent interpersonal and communication skills with demonstrated ability to lead and influence cross-functional teams
- Outstanding written and oral communication skills with a commitment to high-quality documentation
- Experience managing geographically distributed teams in different time zones
- Ability to balance tactical operational needs with strategic planning and team development
- Cultural awareness and experience working in global, diverse teams
Leadership Competencies
- Servant leadership mindset with a focus on team enablement and growth
- Strong decision-making skills under pressure during incidents
- Ability to manage competing priorities and drive operational efficiency
- Data-driven approach to problem-solving and continuous improvement
- Excellent stakeholder management and escalation handling skills
- Commitment to fostering psychological safety and inclusive team culture
We are looking for someone who is proficient in role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Other open roles at GHX(6)
Global Healthcare Exchange (GHX) provides healthcare supply chain, data, and technology solutions to providers, suppliers, and government organizations worldwide.
Key team members
Denise Odenkirk
Jill M Wessendorf
John W. Smith
Laura Dunbar
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