Workplace Experience Supervisor – Hospitality & Office Services

Job Description

Position Summary 

The Workplace Experience Supervisor is a developing onsite leader responsible for supporting the delivery of a hospitality–driven, client-ready workplace environment. This role serves as a key operational partner, acting as the primary “on-the-floor” service leader, to deliver an elevated seamless and consistent workplace journey. Working under the guidance of senior leadership, the Assistant Supervisor, Workplace Experience plays a critical role in maintaining service quality, coordinating daily workflow, and guiding the service team while continuing to deliver hands-on support. 

Key Responsibilities 

Client Experience & Reception 

• Oversee and support reception operations to ensure a consistent, polished welcoming first impression 
• Deliver a high-touch, hospitality-driven experience for all guests and employees 
• Assist with visitor management, badging, and access coordination 
• Act as the first escalation point for reception and client experience issues 

Hospitality & Meeting Support 

• Oversee conference suite readiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition 
• Assist with catering and hospitality services for meetings and events 
• Provide hands-on support for high-volume or high-profile meetings 
• Identify and resolve service gaps in real time; escalate when necessary 

Workplace Services & Operations 

• Oversee and coordinate day-to-day workflow across reception, hospitality, mail, reprographics and general office functionality  
• Assign and prioritize tasks to ensure efficient and timely service delivery 
• Support office moves, seating adjustments, and workspace coordination 
• Monitor inventory levels and support supply management 
• Resolve operational issues and escalate when necessary 

Security & Access Support 

• Support adherence to office security protocols and visitor procedures 
• Assist with onboarding and offboarding access coordination 
• Monitor visitor flow and escalate any irregularities 
• Report safety or security concerns in accordance with site procedures 

Developing Leadership, Service Quality, & Client Engagement 

• Lead daily service delivery, ensuring consistent execution and high standards across workplace services 
• Own on-floor service quality, proactively resolving issues to maintain a polished, client-ready environment 
• Act as first point of escalation, resolving issues and elevating when needed 
• Provide hands-on leadership, coaching team members and reinforcing service excellence and best practices 
• Support onboarding, training, and team development while identifying performance trends 
• Foster a collaborative, accountable, service-driven team culture 
• Build strong client relationships by anticipating needs and delivering high-touch experience 

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred  
• Minimum of three (3) years of experience in hospitality, workplace services, reception, or office operations within a corporate or professional services environment 
• Prior experience in a lead, senior, or informal supervisory capacity preferred  
• Ability to prioritize tasks and manage competing demands in a fast-faced environment 
• Strong customer service and professional communication skills 
• Comfortable interacting with internal stakeholders and external vendors 
• Strong organizational skills with attention to detail 
• Demonstrated problem solving skills and ability to exercise jud 
• Basic proficiency with Microsoft Office; familiarity with workplace systems preferred 

Additional Information

The rate of pay for this role at the noted RRD location is $30/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include [a sign-on bonus of $XXXX,] overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday-Friday, 7:30am to 4:30pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans