MAIN DUTIES:

Administration

Maintains the standards of performance as detailed in the Departmental Operations Manual to ensure the efficient operation of the department in accordance with Hotel Policy.
Assists in establishing the identity of the outlet by providing the standards of food presentation required by each outlet.
Is aware of the method of preparation and the standard recipe for every menu items in his particular kitchen and follows the procedures at all times.
Maintains and cleans all work areas, kitchen equipment and utensils to the high standards of cleanliness and hygiene required by the hotel.
Co-ordinates with colleagues whenever necessary regarding operational problems.
Is familiar with the operational procedures of all equipment in the kitchen and operates them in the correct manner to ensure the maximum efficiency and personal safety.
To assist in the implementation of the various food safety and hygiene standards including HACCP and other Municipality regulations.
Participates in regular meetings and briefings as may be scheduled.

Responds to any changes in the Food and Beverage function as dictated by the industry, company or hotel.

Financial and Revenue Responsibilities

Training and Human Resources

To attend training and meetings as and when required.
Participates in any scheduled training and development program that may improve personal or departmental standards.
Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
Treat complaints of harassment and discrimination promptly and confidentially.
Treat customers and colleagues from all cultural groups with respect and sensitivity.
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

Ensures that guest needs and expectations are met by providing a consistently high standard of food preparation and presentation.

Miscellaneous

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with colleagues and all other departments.
To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All Heartists may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

Ensure that all potential and real Hazards are reported immediately and rectified
Be fully conversant with all departmental Fire, Emergency and Bomb procedures
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

To be fully conversant with:

Commis II (Hot Kitchen)