Senior Captain - Fairmont Gold

Job Description

• Deliver exceptional and personalized service in accordance with Accor standards.
• Ensure guests receive prompt, courteous, and professional service at all times.
• Handle guest requests, concerns, and complaints efficiently, escalating when necessary.
• Maintain a visible presence in the outlet to ensure guest satisfaction throughout service.
• Supervise daily outlet operations during assigned shifts.
• Ensure the outlet is properly prepared before opening and maintained throughout service.
• Coordinate table assignments and monitor service flow.
• Verify that all food and beverage items are served according to established quality and presentation standards.
• Ensure opening, closing, and side duties are completed accurately.
• Monitor cleanliness, hygiene, and organization of the outlet.Lead, motivate, and support Captains, Waiters/Waitresses, and Hostesses during operations.
• Coach team members to improve service standards and product knowledge.
• Monitor staff performance and provide constructive feedback.
• Promote teamwork and maintain a positive working environment.
• Ensure compliance with HACCP, food safety, hygiene, and sanitation standards.
• Follow all company policies and local health and safety regulations.
• Report maintenance issues and safety hazards immediately.
• Ensure proper handling of equipment and company assets.
• Assist with inventory control and stock requisitions.
• Support cash handling and POS procedures when required.

Qualifications

• Diploma or Degree in Hospitality Management or a related field is preferred.
• Minimum 3–5 years of Food & Beverage experience in a luxury or upscale hotel.
• At least 1–2 years of supervisory experience in restaurant operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Sound knowledge of food and beverage service standards.
• Experience using POS systems (Micros/Simphony preferred).
• Good command of English; additional languages are an advantage.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.