Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

Commvault does not conduct interviews by email or text.
We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected]

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Overview

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor responsible for driving customer success, technical outcomes, retention (GRR), and expansion (NRR) across an assigned portfolio of enterprise customers.

You will lead strategic customer engagements focused on cyber resiliency, platform adoption, operational maturity, and long-term value realization. TAMs are accountable for helping customers maximize the business value of Commvault solutions while proactively managing risk and identifying opportunities for expansion.
This role requires a strong balance of customer success leadership, technical expertise, strategic relationship management, and program execution capabilities.

Key Responsibilities

Strategic Customer Success Leadership

Build and maintain strategic relationships with customer stakeholders across technical, operational, and leadership teams
Serve as the primary technical advisor aligned to customer success objectives and long-term business outcomes
Develop and execute customer success plans aligned to customer priorities, operational maturity, and cyber resiliency goals
Drive measurable customer outcomes that improve retention (GRR) and increase expansion opportunities (NRR)
Conduct regular business reviews, technical strategy sessions, and operational health reviews
Proactively identify customer risks and develop mitigation plans to protect retention and customer sentiment

Technical Advisory & Solution Optimization

Advise customers on cyber resiliency strategies, architecture optimization, operational best practices, and technical maturity improvements
Lead technical discussions around infrastructure modernization, cloud adoption, data protection, and resiliency initiatives
Provide guidance on enterprise architectures, scalability, operational readiness, and platform optimization
Maintain strong knowledge of industry trends, cyber threats, and evolving technologies
Drive customer adoption of new features, capabilities, and strategic platform enhancements

Program & Project Management

Lead customer-facing programs and strategic initiatives from planning through execution
Coordinate cross-functional technical engagements and customer success activities
Manage complex customer action plans, dependencies, milestones, and stakeholder alignment
Drive accountability across internal and customer teams to ensure successful execution of initiatives
Lead customer escalations and facilitate resolution management across Support, Engineering, Product, and Services organizations

Revenue Retention & Expansion

Own technical retention strategies that improve Gross Revenue Retention (GRR)
Identify expansion opportunities aligned to customer business priorities and operational goals
Partner with Sales and Customer Success teams to support renewals and expansion motions
Influence Net Revenue Retention (NRR) through strategic technical engagement and value realization
Use customer health metrics, adoption data, and engagement trends to forecast risks and opportunities

Qualifications & Experience

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Enterprise IT consulting
Strong customer success and relationship management capabilities
Proven experience managing enterprise customer relationships
Strong technical knowledge across cloud, infrastructure, virtualization, storage, networking, security, and enterprise applications
Excellent program and project management skills
Experience leading customer escalations and complex technical discussions
Ability to communicate technical concepts to both technical and executive audiences
Strong collaboration, presentation, and stakeholder management skills
Experience driving customer retention and expansion outcomes

Preferred Qualifications

Experience with AWS, Azure, or GCP
Cyber resiliency, backup, disaster recovery, or security experience
Relevant cloud, security, or infrastructure certifications
Experience working in subscription or SaaS business models

Success Metrics

GRR performance across assigned accounts
NRR influence and expansion contribution
Customer health and adoption improvement
Executive relationship strength
Customer satisfaction and advocacy
Technical success plan execution
Escalation management effectiveness
Forecast accuracy for risks and opportunities
Customer engagement quality
Contribution to GRR improvement efforts
Identification of NRR opportunities
Customer satisfaction and sentiment
Operational execution and project coordination effectiveness

#LI-VK

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

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Technical Account Manager

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