HRIS/HRM- Operations- Team Leader

About Us: Paytm is India's leading mobile payments and financial services distribution company and the pioneer of the mobile QR payments revolution. We build innovative technologies that empower millions of businesses with seamless payment and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through technology-driven financial inclusion.

Role Overview We are looking for a detail-oriented and analytical professional to join our People Team as an Executive / Senior Executive – HR Analytics, HRMIS & HR Operations. In this role, you will be responsible for managing HR data, HRMS administration, workforce reporting, dashboard creation, and HR operational support.

You will play a critical role in enabling data-driven decision-making by delivering accurate workforce insights, maintaining HR data integrity, and driving process excellence across HR operations. The ideal candidate should possess strong analytical skills, hands-on experience with HRMS platforms, reporting tools, and business intelligence solutions, along with a passion for leveraging data to improve HR processes and employee experience.

Key Responsibilities HR Analytics & Reporting

● Maintain accurate and reliable HRMIS data with a strong focus on data integrity.

● Prepare daily, weekly, monthly, and quarterly HR reports and MIS dashboards.

● Track and report key HR metrics including headcount, hiring, attrition, employee movement, attendance, and workforce demographics.

● Generate management reports and respond to stakeholder reporting requests within defined timelines.

● Validate and reconcile HR data across multiple systems to ensure reporting accuracy. Dashboarding & Workforce Analytics

● Develop interactive dashboards using Microsoft Excel, Power BI, Tableau, or similar visualization tools.

● Automate recurring reports to improve operational efficiency and reduce manual effort.

● Analyze workforce trends and provide actionable insights to HR leadership and business stakeholders.

● Support leadership presentations with data-driven analysis and visualization.

● Continuously monitor data quality and recommend process improvements. HRMS Administration

● Manage employee master data and organizational structures within HRMS platforms.

● Support employee lifecycle transactions including onboarding, transfers, promotions, role changes, and exits.

● Coordinate with HR Operations, Talent Acquisition, Payroll, and Finance teams to ensure data consistency.

● Assist in HRMS audits, compliance activities, data validation, and system testing.

● Support HR automation initiatives and system enhancements. HR Operations

● Provide operational support across the employee lifecycle.

● Ensure compliance with HR policies, processes, and governance standards.

● Maintain HR documentation and employee records with high accuracy.

● Participate in process improvement initiatives to enhance operational efficiency and employee experience. Stakeholder Management

● Collaborate with HR Business Partners, Talent Acquisition, Payroll, Finance, and Business teams.

● Address internal reporting and HR data requests in a timely manner.

● Present workforce insights and HR metrics in a simple, meaningful, and business-friendly manner.

Qualifications

● Bachelor's degree in Human Resources, Business Administration, Analytics, Statistics, or a related field.

● MBA/PGDM in HR, Analytics, or Operations is preferred. Experience

● 2–5 years of experience in HR Analytics, HRMIS, HR Operations, Workforce Reporting, or a similar role.

● Experience working with large HR datasets and enterprise HR systems. Preferred Technical Skills

● Advanced Microsoft Excel skills (Pivot Tables, Power Query, VLOOKUP/XLOOKUP, Dashboards).

● Hands-on experience with Power BI, Tableau, or similar Business Intelligence tools.

● Experience working with HRMS platforms such as Darwinbox, Workday, SAP SuccessFactors, Oracle HCM, Zoho People, or equivalent.

● Strong expertise in HR reporting, workforce analytics, dashboard development, and employee data management.

● Knowledge of HR metrics, organizational reporting, and data governance. Behavioral Competencies

● Strong analytical and problem-solving skills.

● Excellent attention to detail and data accuracy.

● Effective communication and stakeholder management skills.

● Ability to prioritize multiple deliverables in a fast-paced environment.

● Process-oriented mindset with a focus on continuous improvement.

● High level of ownership, accountability, and execution excellence. What You'll Bring

● Strong understanding of HR analytics, HR systems, and workforce reporting.

● Passion for data-driven decision-making and process automation.

● Ability to transform complex datasets into meaningful business insights.

● Strong collaboration skills with cross-functional teams.

● A proactive mindset focused on operational excellence and continuous learning. Experience 2–5 Years Function HR Analytics | HRMIS | HR Operations Role Level Executive / Senior Executive

Why Join Paytm?

● Be part of one of India's most innovative technology companies.

● Work on high-impact HR analytics and digital transformation initiatives.

● Collaborate with cross-functional teams in a fast-paced, growth-focused environment.

● Contribute to building a data-driven People function that supports business success.