Three Mobile Transformation Product Specialist

Job Description

The Transformation Product Specialist supports the delivery of product, proposition and customer migration activities across Three Mobile transformation programmes.

Working within the Mobile Transformation team, you'll help coordinate the implementation of mobile tariffs, propositions and portfolio changes, ensuring delivery activities are tracked, governed and executed effectively. You'll work closely with Commercial, Customer Experience, Product, Technology and Operational teams to support successful transformation outcomes for our customers and business.

Product & Proposition Support

• Support the delivery of mobile tariffs, propositions and product changes as part of transformation initiatives.
• Assist with the migration of existing products and customer portfolios onto future platforms.
• Work with Product and Commercial teams to ensure proposition changes are accurately documented and delivered.
• Support the implementation of proposition enhancements, add-ons and value-added services.
• Help identify product, proposition or process impacts throughout delivery activities.

Transformation & Migration Delivery

• Support customer and product migration activities across transformation programmes.
• Coordinate actions, dependencies and deliverables across multiple workstreams.
• Monitor progress against agreed plans and milestones.
• Identify and track risks, issues and delivery dependencies, escalating where appropriate.
• Support business readiness and implementation activities.

Governance & Delivery Tracking

• Maintain programme reporting, action logs, risk registers and dependency trackers.
• Prepare updates and materials for governance forums and stakeholder meetings.
• Support delivery tracking and reporting across transformation workstreams.
• Ensure decisions, actions and milestones are clearly documented and communicated.
• Help maintain visibility of programme progress and key outcomes.

Stakeholder Coordination

• Build effective relationships across Commercial, Customer Experience, Product, Technology and Operations teams.
• Coordinate activities and communications between stakeholders involved in transformation delivery.
• Support workshops, meetings and project forums where required.
• Ensure stakeholders remain informed of progress, risks and key delivery updates.

Customer & Commercial Focus

• Support initiatives that improve customer experience during transformation and migration activities.
• Assist with monitoring customer and operational impacts of proposition changes.
• Ensure delivery activities remain aligned to agreed commercial objectives and customer outcomes.

Qualifications

Who you are 

• Previous telecoms experience, ideally within a commercial, customer experience, product, proposition or operational environment.
• Experience supporting product, proposition or portfolio changes within a transformation or change programme.
• Experience of governance, delivery tracking and programme coordination activities.
• Understanding of mobile tariffs, propositions and customer migrations.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
 

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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