Microsoft Endpoint Engineer (Intune | Azure AD | Windows 11)

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Actively working to complete company goals on Cloud migration, specifically around Azure Active Directory (AAD), Intune, and Microsoft 365 (M365).
• Collaborating with various departments to follow and implement the company's “Cloud First” strategy.
• Maintaining a strong understanding of Unified Endpoint Management (UEM), Enterprise Mobility Management (EMM), and Mobile Device Management (MDM) platforms.
• Creating and maintaining process, procedural, and technical documentation; assisting with training materials as needed.
• Working with the existing team to handover solutions to operations teams for continued support and scalability.
• Ensuring quality compliance, particularly related to security standards and following established IT security protocols.
• Coordinating with Corporate Communications to distribute information to end users and global management teams regarding system changes or new implementations.
• Performing extended fault processing of mobility systems, monitoring performance, and ensuring high availability.
• Project planning, implementation, and administration of new services or enhancements to existing services.
• Meeting service-level objectives (SLA, KPI) and complying with the established performance ratios/objectives.
• Solving problems quickly and effectively by developing workflows to automate processes for increased efficiency.
• Position is on-site in our Pune, India location
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

EXPECTATIONS OF THE JOB

• Ability to own the entire lifecycle of processes and procedures, from gathering requirements to end-user socialization and handoff.
• Expertise in scripting, particularly with PowerShell, to drive task automation and process improvements.
• Provide integration support to various IT Operations groups by leveraging Azure-based scripting and workflow automation.
• Participate in weekly Change Advisory Board (CAB) meetings to represent proposed changes and new implementations.
• Must have the ability to respond to system issues both during standard hours and after hours if necessary.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 5+ years of experience managing enterprise endpoints with a strong focus on Microsoft Intune and cloud-based device management.
• Expertise in Windows 11 Engineering/Administration and macOS management using MDM.
• Proficiency in PowerShell for advanced scripting and automation of device management processes.
• Strong understanding of Azure AD, PKI, SCEP certificate enrollment, and their integration with endpoint management solutions.
• Extensive experience with zero-touch provisioning, Autopilot, Apple DEP, and thin client technology.
• Ability to design and implement cloud-based UEM solutions and workflows to manage devices efficiently at scale.
• Experience with Virtual Desktop Infrastructure (VDI), including deployment, configuration, and management.
• Familiarity with cloud performance management and monitoring tools for ensuring endpoint availability and user experience.
• Strong documentation and communication skills, including creating technical documents and operational runbooks.

PREFERRED QUALIFICATIONS

• Microsoft certifications, such as MS-101, MD-102, or AZ-104.
• Experience with zero-touch hardware deployment for both Mac and Windows devices.
• Experience integrating Intune with third-party security and management tools.
• Familiarity in configuring and maintaining MS Teams rooms and MS Teams calling
• Bachelor’s degree in Computer Science or related field.
• Experience driving enterprise-wide technology rollouts and cloud adoption initiatives.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others. 
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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