Customer Service Representative
Posted about 23 hours ago
Customer Service Representative (CSR)
AA Service Co.
Be the friendly voice that keeps our customers comfortable.
At AA Service Co., our Customer Service Representatives are often the first impression customers have of our company. We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and knows how to turn every call into an outstanding customer experience.
If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
What You'll Do
- Answer inbound customer calls for residential HVAC, plumbing, and electrical services
- Schedule service appointments using ServiceTitan
- Provide exceptional customer service while resolving customer questions and concerns
- Communicate clearly and professionally with customers, technicians, and office staff
- Maintain accurate customer records and detailed job notes
- Prioritize emergency calls and schedule technicians efficiently
- Promote maintenance memberships and additional services when appropriate
- Support the team by helping create an outstanding customer experience from the first call to the completed job
What We're Looking For
- Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
- Working knowledge of residential HVAC, plumbing, and electrical terminology
- Experience using ServiceTitan for scheduling, call booking, and customer management
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask and stay organized in a fast-paced environment
- Ability to remain calm, professional, and empathetic while handling customer concerns
- Positive attitude and team-first mentality
- Strong sense of accountability and ownership
- Dependable attendance and punctuality
- Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
What You'll Get
- $25–$27 per hour based on experience
- Full-time, year-round position
- Medical, dental, and vision benefits
- Paid Time Off and paid holidays
- 401(k) with company match
- Ongoing training and career growth opportunities
- Supportive team environment with opportunities to advance
Why AA Service Co.?
We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.
Apply today and become part of the AA Service Co. team!
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
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