Director, Integrated Medical Engagement

Job Description

Integrated Medical Engagement (IME) is a strategic operating model that helps life sciences organizations move beyond tactic-driven medical communications toward connected, measurable healthcare professional engagement ecosystems. The Medical Communications Director, Integrated Medical Engagement will play a key role in shaping and delivering this evolving capability across client engagements and business development opportunities. Working closely with medical, strategy, analytics, and client service teams, this individual will help design engagement systems that drive meaningful HCP behavior change while contributing directly to the growth of the Integrated Medical Engagement practice.

What You’ll Do

• Lead integrated HCP engagement strategy development across medical communications programs, incorporating omnichannel engagement planning, journey design, and stakeholder ecosystem mapping.
• Design measurable engagement frameworks, KPIs, and optimization plans using performance data, analytics, and behavioral impact indicators to improve HCP engagement outcomes.
• Facilitate client workshops, strategic planning sessions, and executive presentations that translate scientific objectives into integrated engagement recommendations.
• Develop and evolve Integrated Medical Engagement service offerings, frameworks, methodologies, and tools that integrate with medical communications planning and scientific content development processes.
• Contribute to new business pitches, capability presentations, thought leadership initiatives, and strategic proposals that support revenue growth and market differentiation.

Qualifications

Required:

• 10+ years of experience in pharmaceutical medical communications, medical affairs, or medical education with demonstrated responsibility for strategic engagement planning.
• 5+ years developing HCP engagement strategies within the U.S. life sciences market, including omnichannel programs spanning multiple channels, touchpoints, and stakeholder groups.
• Experience defining engagement KPIs, interpreting digital performance metrics, and delivering optimization recommendations based on measurable engagement outcomes.
• Demonstrated success leading client-facing strategic discussions, workshops, or executive presentations for pharmaceutical, biotech, or healthcare clients.
• Experience developing integrated medical communications plans, engagement frameworks, strategic narratives, or customer experience strategies that influenced business or scientific objectives.
• Ability to contribute to business development initiatives through pitch participation, proposal development, thought leadership, or capability-building activities.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience within a medical communications agency environment supporting pharmaceutical or biotechnology clients.
• Experience applying customer journey mapping, ecosystem planning, or behavioral science principles to healthcare professional engagement strategies.
• Experience collaborating with medical strategy, scientific communications, analytics, and client service teams to deliver integrated solutions.
• Advanced scientific, healthcare, or business degree such as PhD, PharmD, MD, MPH, or MBA.
• Experience contributing to industry thought leadership through publications, conference presentations, POVs, or market-facing content.

Additional Information

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Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.