Director - Transactional Quality for Travel domain(Airlines)

Job Description

Job Purpose and Role- Lead 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities• Lead and develop a high-performing team supporting multiple travel Accounts and provide exceptional quality assurance services to our clients• Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management• Predictive SLA monitoring & reporting• Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement• Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits • Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism• Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) • Foster a spirit of continuous learning & collaboration across teams

Qualifications

• Graduates/ Post Graduate• Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality• Lean Six sigma Black belt certified (Master black belt preferred)• Experience in automation of aspects of Quality function• Knowledge & experience of Agile methodology & demonstrate a digital mindset• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change