Associate - Account Management (Channel Support Specialist)

Job Description

Job Description

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

• Conduct regular audits to identify competency gaps and propose improvements.

• Monitor channel partner performance and provide feedback to drive continuous improvement.

• Collaborate with internal teams to ensure partners have the resources they need.

• Collaborate with internal teams to identify training programs to enhance partner capabilities.

• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

• Maintain detailed records of partner interactions and support activities.

• Assist in the creation and maintenance of partner enablement materials.

Qualifications

Qualification/Skills

• 2 to 3 years' experience in a support or customer service role, in a B2B environment.

• Strong communication and interpersonal skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Excellent problem-solving skills and attention to detail.

• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills

Good to have

• Experience in partner enablement or channel support.

• Project management skills