Client Services Manager - Malaysia

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages - with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.

Role Overview

A Client Services Manager is responsible for building and maintaining strong relationships with clients while ensuring the successful delivery of products or services. The role serves as the primary point of contact for clients, managing their expectations, resolving issues, and identifying opportunities to enhance customer satisfaction and business growth. They work closely with internal teams to ensure projects are delivered on time, meet quality standards, and align with client objectives, while fostering long-term partnerships and driving client retention.

Requirements

Top 5 key responsibilities:

1. Manage client relationships

2. Project management for client deliverables

3. Identify opportunities to drive account growth

4. Support team in achieving overall KPI

5. Provide guidance and support for junior team members

Candidate Requirements

• Required qualifications / certifications: Diploma or Degree holder
• Years of experience required: 5 – 8 years expe
• Key technical or functional skills: Powerpoint, Excel,
• Soft skills/personality traits preferred: Strong in negotiation, communication, and interpersonal skills
• Languages required: Fluent in English

Benefits

Annual Leave 21 Days

Medical coverage post probation