Business Account Coordinator

Job Description

Location: Norwich (hybrid)
Contract: FTC (6 months)
 

About the role

We’re looking for a Business Account Coordinator (6 months FTC) to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to dispatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.

This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.

Qualifications

What we’re looking for

Experience & knowledge

• Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
• Confident using ERP systems and Microsoft Office applications
• Experience of working with high-volume orders, EDI and multiple stakeholders
• Exposure to continuous improvement initiatives is desirable

Skills & behaviours

• Strong customer focus, with the ability to build long‑lasting relationships
• Highly organised with the ability to prioritise and manage deadlines effectively
• Clear and confident communicator, both internally and externally
• Proactive problem‑solver with good decision‑making skills
• Collaborative team player who thrives in a fast‑moving environment
• Positive, adaptable and open to change

Additional Information

• 37.5 hours a week (hybrid working)
• Excellent Career Opportunities
• Matched pension scheme up to 10%
• Death in service
• Cycle to work scheme
• Retailer discount platform
• Staff discount 
• And plenty more!