The Store Manager is responsible for leading and driving the success of the Reebok retail store by delivering exceptional customer experiences, achieving sales goals, developing a high-performing team, and maintaining operational excellence. The Store Manager represents the Reebok brand and creates an engaging environment that inspires customers and employees.

Key Responsibilities:

Sales & Customer Experience

Drive store sales performance by achieving and exceeding daily, monthly, and yearly goals.
Lead by example in providing outstanding customer service and creating memorable shopping experiences.
Analyze sales reports, identify opportunities, and execute strategies to improve performance.
Build strong customer relationships and encourage repeat business through loyalty and engagement.

Team Leadership & Development

Recruit, hire, train, and develop a strong team of Sales Associates and Keyholders.
Coach employees on product knowledge, selling techniques, customer engagement, and brand standards.
Create a positive, motivating, and inclusive store culture.
Conduct regular team meetings, performance conversations, and goal-setting sessions.
Recognize and reward team achievements.

Store Operations

Ensure the store consistently meets Reebok brand standards and visual merchandising expectations.
Manage daily operations including opening/closing procedures, cash handling, inventory, and compliance.
Maintain a clean, organized, and safe shopping environment.
Monitor inventory levels, reduce shrink, and support accurate shipment processing.
Ensure company policies, procedures, and safety standards are followed.

Brand Representation

Promote Reebok products through strong product knowledge and storytelling.
Stay current on footwear, apparel, and fitness trends.
Create an energetic environment that reflects Reebok’s values and lifestyle.
Support local marketing efforts and community engagement opportunities.

Qualifications:

2+ years of retail management experience (athletic, footwear, or apparel preferred).
Proven ability to achieve sales targets and improve store performance.
Strong leadership, communication, and coaching skills.
Ability to multitask in a fast-paced retail environment.
Passion for customer service, teamwork, and the Reebok brand.
Flexible availability, including weekends and holidays.

Preferred Skills:

Experience managing KPIs such as conversion, average transaction value, units per transaction, and sales goals.
Experience with visual merchandising and inventory management.
Ability to motivate teams and drive results through accountability.

Physical Requirements:

Ability to stand, walk, bend, lift, and move merchandise for extended periods.
Ability to lift and carry products and supplies as needed.

Store Manager: Cincinatti, OH