About JETSET Pilates Franchising

At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success.

Position Overview

The Training & Support Center Operations Manager oversees the day-to-day operations, programming, and experience delivery of JETSET’s Training & Support Center in the Design District area of Dallas, TX. This facility hosts a wide range of programs—including franchisee training, instructor development, operational readiness sessions, internal team meetings, and future vendor/contractor training—serving as a core learning hub for the network.

Reporting directly to the Director Franchise Operations (Central), this role collaborates with Product & Talent, Support & Services, Field Marketing, Real Estate & Construction, and other HQ teams to ensure every training is executed with excellence and creates an experience that franchisees and studio teams genuinely want to return to. This person owns the operational rhythms, scheduling, onsite environment, communications, and administrative systems that bring the Training & Support Center to life.

The ideal candidate is an organized operator with strong program management instincts, a service mindset, and the ability to coordinate across multiple departments. They thrive in environments where structure, hospitality, and operational excellence intersect.

### Key Responsibilities

Training Center Operations (Fully Owned)

Manage daily operations of the Training & Support Center, ensuring the facility is organized, well-stocked, and presentation-ready at all times

Oversee budget for supplies, equipment, food and beverage, and general operational needs

Maintain and uphold facility standards that align with the JETSET brand experience

Coordinate meeting room setups, technology needs, and hospitality elements for all onsite trainings and events

Ensure operational readiness of the space across all hours of scheduled programming

Manage office inventory including supplies, snacks, beverages, retail merchandise, and training materials.

Coordinate purchasing and vendor management through platforms such as Amazon, Order.co, Instacart, and other suppliers.

Manage shipping, receiving, package distribution, and logistics.

Coordinate facility maintenance, service vendors, work orders, security systems, and office equipment.

Program & Schedule Management (Fully Owned)

Own the end-to-end scheduling and logistics for all training programs hosted at the center, such as catering setups, JETSET class enrollments and welcome bags.

Build and manage training calendars, workshop timelines, and multi-week program cycles

Manage registration processes via Mindbody for all paid and non-paid trainings

Ensure accurate program setup within Mindbody, including pricing, rosters, transactions, and system configurations

Track attendance, participation, and no-shows for KPI reporting

Participant Outreach & Engagement (Owned, In Collaboration With Field Teams)

Work closely with Product & Talent, Support & Services, Field Marketing, and RE&C to drive participation in the various training programs

Lead communications to franchisees, studio teams, and internal stakeholders regarding program dates, readiness, expectations, and follow-up requirements

Manage outreach cadence to ensure that all eligible participants are informed, reminded, and supported in the registration process

Partner with field teams to identify participation gaps and create plans to increase utilization

Hospitality & Experience Management (Fully Owned)

Deliver a polished, high-quality experience for all franchisees, studio teams, instructors, and vendors visiting the center

Ensure rooms are set appropriately for each program, including signage, materials, technology, and amenities

Support instructors, presenters, and HQ leaders with onsite needs

Cross-Functional Program Support (Collaboration/Coordination)

Coordinate with Product & Talent on curriculum needs, training materials, and facilitator scheduling

Collaborate with Support & Services on Operational Readiness Training (ORT) programming and GM/Owner workshops

Partner with Real Estate & Construction on future contractor/vendor training initiatives

Work with Field Marketing to promote upcoming trainings through franchise-facing channels

Process Development & Continuous Improvement (Owned)

Build and maintain SOPs for training center operations, scheduling, communications, and facility usage

Implement scalable processes

Identify opportunities to improve participant flow, scheduling clarity, hospitality standards, and cross-department alignment

Maintain accurate records, templates, and timelines for recurring program cycles

Franchise Operations Support (Owned)

Assist franchise owners with onboarding, user access, system setup, and troubleshooting.

Support platforms including Mindbody, Delightree, Axle, and other franchise systems.

Manage support tickets and coordinate issue resolution with internal teams for Central Region

### What You'll Need to Be Successful

You are...

Someone who thrives on building structure, managing details, and keeping a fast-paced environment running smoothly

A clear communicator who can coordinate across multiple departments and stakeholder groups

Comfortable owning systems, schedules, registrations, and event logistics end-to-end

Energized by hosting and hospitality - making sure people feel supported and prepared when they walk through the door

A process builder who enjoys designing scalable workflows for a growing national network

Someone who enjoys operational responsibility and takes pride in presenting a polished, well-managed facility

Able to manage competing priorities without losing accuracy or momentum

### Key Attributes

Operational Excellence – Maintains a polished training center with high standards for organization, readiness, and execution

Structured & Organized – Skilled at juggling multiple programs, timelines, and logistical details at once

Proactive Communicator – Ensures training participants and cross-functional teams have clear information ahead of every workshop

Hospitality Mindset – Creates a consistent, elevated experience for all franchisees and attendees

Systems-Oriented – Comfortable with scheduling tools, registration platforms, and process documentation

Collaborative – Partners effectively with HQ leaders and field teams to drive participation and program success

Resourceful & Problem-Solving – Quickly identifies and resolves facility, scheduling, or logistical issues

Scalable Thinking – Builds systems and SOPs that can be replicated as new training centers open in other markets

### Requirements

Close proximity to the Design District area of Dallas strongly preferred

Bachelor’s degree in business, operations, hospitality, or related field (or equivalent experience)

2–3 years of experience in operations, hospitality, training coordination, or program management (multi-location or franchise experience preferred)

Experience running schedules, calendars, registrations, or events with high operational complexity

Strong proficiency with scheduling tools, POS systems, or learning platforms (Mindbody experience preferred, but not required)

Excellent written and verbal communication skills

Demonstrated ability to manage multiple programs and timelines in a fast-growth environment

Ability to work onsite at the training center in Miami multiple days per week

Strong organizational skills and a high level of attention to detail

### Travel and On-Site Requirements

This role requires regular on-site presence at the Training & Support Center in Dallas, TX of up to 5 days/week, with periodic travel to Miami headquarters for training and company-wide all-hands meetings.

JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.

Operations Manager (Dallas Training & Support Center)

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