E-commerce Customer Service Representative

Job Description

We’re looking for a reliable and customer-focused E-Commerce Customer Support Representative to join our growing team.

Job Responsibilities

• Respond to customer inquiries via chat, email, and social media

• Handle order concerns, refunds, returns, and delivery follow-ups

• Assist customers with product information and order tracking

• Coordinate with warehouse and logistics teams to resolve issues

• Maintain accurate records of customer interactions

• Ensure high customer satisfaction and positive buying experiences

• Help monitor reviews and customer feedback across platforms

Qualifications

Qualifications

• Previous customer service or e-commerce experience is preferred

• Familiarity with platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar is a plus

• Strong problem-solving and multitasking abilities

• Detail-oriented and organized

• Ability to work independently and as part of a team

• Basic computer and internet skills required

Nice to Have

• Experience using CRM or helpdesk tools

• Knowledge of online order fulfillment processes

• Social media customer support experience

Additional Information

Salary & Benefits

• Competitive salary

• Performance incentives

• Career growth opportunities