Outlet Manager

Job Description

We are seeking an enthusiastic and detail-oriented Outlet Manager to join our team. In this pivotal role, you will lead our food and beverage operations with a customer-focused approach, driving exceptional dining experiences while maintaining operational excellence. If you're a decisive, organized professional with a passion for hospitality and a commitment to building high-performing teams, we'd love to hear from you.

• Lead and mentor the food and beverage team, fostering a collaborative and supportive work environment that encourages professional growth and development
• Deliver consistently professional, friendly, and engaging service while ensuring all team members adhere to established service standards and operational procedures
• Manage departmental budgets effectively, analyze financial performance, and implement cost-control strategies to maximize profitability and operational efficiency
• Handle guest concerns with empathy and assertiveness, responding quickly and professionally to ensure guest satisfaction and loyalty
• Maintain comprehensive knowledge of all outlet menus, pricing, and offerings to provide informed guidance to staff and guests
• Ensure strict compliance with all health, safety, and sanitation policies, maintaining a clean and secure work environment
• Attend regularly scheduled departmental meetings and communicate transparently with senior management regarding operational metrics and strategic initiatives
• Analyze performance data and key performance indicators to identify opportunities for improvement and drive data-informed decision-making
• Balance operational needs, administrative responsibilities, and team member well-being to create a resilient and motivated department
• Perform additional duties as assigned, demonstrating flexibility and a willingness to support organizational goals

Qualifications

• Minimum 3 years of food and beverage leadership or management experience in a hospitality setting
• Proven experience managing point of sale (POS) systems and related technology platforms
• Proficiency with Microsoft Windows applications and general computer literacy
• Excellent communication and organizational skills with strong attention to detail
• Demonstrated problem-solving and conflict resolution abilities
• Strong interpersonal skills with the ability to work collaboratively across all organizational levels
• Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
• Knowledge of food safety regulations, health codes, and sanitation best practices
• Highly responsible, reliable, and committed to maintaining the highest standards of integrity and transparency
• Customer-focused mindset with a genuine commitment to delivering exceptional guest experiences
• Ability to remain calm, courteous, and empathetic when addressing challenging situations

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).

Discover more, at careers.accor.com

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Schedule: Varies (must have open availability)

Pay Range: $90,000 - $100,000 annually 

Hiring Process & Timeline: To help candidates plan accordingly, we anticipate the following timeline for the recruitment process:

• First-Round Interviews - Candidates selected to move forward will be invited to interview on Wednesday, 7/01 through Wednesday, 7/08, between 11:00AM and 4:00PM.
• Second-Round Interviews - Candidates selected to move forward to second-round interviews should plan to be available on Thursday, 7/09 and Saturday, 7/11, between 9:00AM and 5:00PM.
• Final Interviews - Candidates advancing to the final stage should plan to be available between Tuesday, 7/14 and Friday, 7/17, between 9:00AM and 2:00PM.
• Hiring Decision - A final hiring decision is expected shortly after the final interview stage.

Interview timing may be adjusted based on scheduling availability.