Assistant Manager Attractions

Job Description

As an Attractions Assistant Manager, in partnership with the Attraction manager, you will be responsible for the ongoing growth and development of the salaried Supervisor and venue lead team, as well as maintaining strategic financial and daily operational plans that drive overall guest and team member satisfaction.

Job Responsibilities: 

• Responsible for development of salaried Supervisor and leads
• Drive and maintain positive team culture
• Lead team focuses on safety and positive internal and external guest service
• Develop and implement team member and guest satisfaction programs and ensure staff understands importance of the programs
• Ensure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experience
• Help maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeep
• Assist the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium roles
• Offer consistent and timely feedback to all team members, providing team member reviews and coaching to ensure team meets expectations and all policies are followed
• Assist in creating, maintaining, and supporting the labor, training, and non-labor budgets
• Review team member schedules, time, and attendance forms weekly for accuracy
• Serve as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situations
• Conduct timely investigation and response to incidents including team member and guest concerns
• Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships

Qualifications

• Minimum 3 years of operations management experience in theme park or hospitality industry, experience in guest service preferred
• Must have excellent written and verbal skills
• Must be proficient in Microsoft programs such as Word and Excel
• Must be available to work on weekends, holidays and nights as required
• Able to work outdoors in varying weather conditions and travel to multiple venues throughout the day

Desired Characteristics

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter with proven ability to anticipate needs and initiate corrective actions
• Excellent communication skills to effectively communicate with all levels of the organization
• Proven ability to work well under pressure, meet tight deadlines, and simultaneously manage multiple projects
• Strong guest service experience with conflict resolution
• Able to prioritize workload and multi-task in a fast-paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
• Theme Park experience highly preferred
• Experience managing in a union environment

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: 70,000 - 80,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].