Job Title: Call Center Customer Service Agent
Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving
Experience: +3 years in Call Center or Customer Service)
Location: Mexico City (Paseo de la Reforma)
Schedule: 6:00 AM – 4:00 PM (CDMX Time)

We are hiring a Call Center Customer Service Agent to join our team in Mexico City.

This position is onsite only and requires English B2 (conversational level). Candidates must be based in Mexico City.

Key Responsibilities

Handle inbound customer calls in a professional and courteous manner
Communicate fluently in both English and Spanish
Provide accurate information about banking products, services, and policies
Resolve customer inquiries during the first interaction whenever possible
Complete follow-ups within established timelines
Maintain strict confidentiality and compliance with company policies
Accurately input, update, and verify customer data in internal systems
Complete required documentation and request forms
Use internal systems for call tracking, troubleshooting, and data entry
Educate customers on bank products, identifying upselling and cross-selling opportunities
Suggest process improvements to enhance customer experience and productivity
Stay updated on banking products, services, and procedures
Perform additional assigned duties

Required Skills & Qualifications

High school diploma or equivalent
English level B2 (conversational) required
Basic computer skills and data entry ability
Excellent communication skills and phone etiquette
Strong problem-solving skills and customer-focused mindset
Ability to work in a fast-paced onsite environment

Preferred Skills

Previous experience in customer service or call center roles
Knowledge of banking products and processes

Posted On: 29-06-2026

Call Center Customer Service Agent

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