Program Specialist II

Job Description

The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.

Essential Functions:

Strategic Client Engagement

• Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability.
• Anticipate client needs and proactively recommend sourcing strategies. 
• Build long-term relationships with key client stakeholders to understand evolving business needs.

Process Optimization and Reporting

• Analyze requisition and fulfillment data to identify trends and recommend process improvements.
• Develop and deliver customized reports and dashboards for clients and internal stakeholders.  
• Ensure compliance with client-specific policies and procedures.

Supplier and Worker Oversight

• Evaluate supplier performance using KPIs and recommend corrective actions or recognition.
• Lead quarterly business reviews with suppliers.
• Oversee complex worker assignment changes and ensure data integrity across systems.

Mentorship and Team Collaboration

• Provide guidance and support to Program Specialist I team members.
• Share best practices and contribute to training initiatives.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of experience in contingent workforce programs or staffing industry.
• Proven ability to manage complex client relationships and requisitions.
• Advanced Excel and reporting skills; experience with VMS tools and CRM systems.
• Strong presentation and stakeholder management skills.

Additional Information

• Per Salary Transparency: The range for this position is 55K CAD + bonus.

• AI Usage Disclosure
  • Please note that we use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
• Existing Vacancy Statement
  • This posting is for an existing vacancy within our organization.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
  • Benefits Overview:
    • Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
    • Comprehensive health, dental, and vision insurance
    • RRSP retirement savings plan with company match options
    • Paid time off, including vacation, sick leave, and holidays
    • Employee assistance program (EAP)
    • Life and disability insurance
    • Professional development and tuition reimbursement opportunities

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email  [email protected] for accommodation options.