Concierge

Job Description

The Concierge offers a positive first impression to all who enter the community, provides an overview of community information to those inquiries in support of sales and marketing efforts, responds to incoming calls, and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.

Responsibilities and Duties:

• Answers and screens all incoming calls in a courteous and professional manner 
• Receives and processes mail for the community 
• Maintains and updates log of emergency phone numbers and resident emergency face sheets 
• Monitors security alarms, resident emergency call system, and front door security 
• Participates in and attends all in-service training as scheduled 
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures 
• Other duties as assigned 

Qualifications

• High school diploma preferred 
• Strong interpersonal skills and capable of relating to a variety of people and personalities 
• Experience working with the senior population 
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications 

• Physical Abilities:

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.  
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. 

Additional Information

Benefits Offered (for Part-Time Employees):

• Paid Time Off (PTO) 
• Flexible Schedule
• On the job training
• Employee Assistance Program (EAP)
• Free Parking

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.