About the role
As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of Africa Regional focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
What you'll be doing
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Assist in planning and executing retention campaigns and promotional activities for existing & new users across the AF markets
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Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimisation
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Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
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Help ensure regional offers and promotions are delivered on time and remain competitive
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Coordinate with external partners on campaign execution and follow-up tasks
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Support personalisation and automation initiatives by providing regional operational input
What you'll bring
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Bachelor’s degree in marketing, business, or a related field
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2+ years’ experience in retention, CRM, or customer lifecycle management
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Experience in the Online Casino or broader iGaming industry is strongly preferred
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Strong analytical skills and data-driven mindset
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Excellent communication skills, fluent in written and spoken English
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Familiarity with retention and marketing automation tools is a plus
What's in it for you
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Sporty is a remote first company in pursuit of sustainability
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A competitive salary + individual performance based bonuses every quarter
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20 days annual leave + public holidays
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Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
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South African employment contract
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Referral bonuses & flash bonuses
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Top of the line equipment
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Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Sporty Group is a consumer internet and technology business with unrivaled sports media, gaming, social and fintech platforms that serve millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents. The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution. We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
Key team members
Scott Ferguson
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