Care Coordinator

Job Description

Key Responsibilities: 

• Develop and maintain effective, efficient schedules for clients and Care Professionals. 

• Ensure schedules optimise travel time and availability while meeting client needs. 

• Be responsive to changes, making real-time adjustments when necessary. 

• Match Care Professionals with clients, arranging introductions in collaboration with the care team.  

• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all. 

• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit. 

• Work with the recruitment team to ensure staffing levels meet demand. 

• Participate in the on-call rota as required. 

What We Offer: 

• A supportive team who go above and beyond.
• Full training and ongoing development opportunities.
• A rewarding role where you can make a real difference every day.
• A friendly, values-led culture where your contribution is recognised and appreciated.
• The opportunity to be part of an award-winning care company committed to quality and relationship-led care.

Why Home Instead? 

At Home Instead, you’ll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our Care Professionals. 

Qualifications

What you’ll need

Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.

• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• Flexibility to support the evening and weekend on-call rota.