Sales Representative (CM)

Location: Remote (PST) Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. (PST) Language Requirements: English (Advanced); Spanish (Native or Fluent preferred)

Company Overview We are a U.S.-based company dedicated to facilitating access to high-quality medical care abroad. Our mission is to serve as a trusted partner for patients, offering value, safety, and peace of mind throughout their healthcare journey. We collaborate exclusively with certified doctors and world-class medical centers, providing personalized, end-to-end support. We guide and empower our clients through life-changing medical and aesthetic procedures outside the U.S., ensuring transparency, trust, and exceptional care.

Role Overview The Mid-Senior SDR is responsible for driving top-of-funnel growth by identifying, engaging, qualifying, and nurturing prospective patients interested in receiving medical treatment abroad. This consultative and high-impact role requires building trust with potential clients and guiding them through the initial stages of their decision-making process. You will work closely with the closing and care coordination teams to ensure a seamless client journey from first interaction to consultation booking.

Key Responsibilities Lead engagement via inbound and outbound calls, SMS, email, and social channels.

Prospect qualification based on medical needs, budget, readiness, and alignment with Trevita services.

Client education on available treatments, benefits of medical travel, safety protocols, and certifications.

Build trust with clients navigating sensitive health or aesthetic decisions.

Schedule qualified consultations for the sales/medical coordination team.

Maintain accurate and detailed records in CRM systems.

Follow up persistently and strategically with leads across the funnel.

Handle objections related to safety, travel logistics, and cost comparisons.

Meet and exceed KPIs (contact rate, qualification rate, show rate, booked consultations).

Provide feedback to marketing and sales on lead quality and messaging effectiveness.

Mentor junior SDRs (optional depending on seniority level).

Experience & Requirements 3–5+ years of experience as SDR/BDR, appointment setter (preferably high-ticket services), or in sales roles within healthcare, medical tourism, aesthetics, or wellness.

Proven track record in outbound prospecting and consultative selling.

Experience working with U.S.-based clients.

Skills Exceptional communication and empathy skills.

Ability to handle sensitive conversations related to health and personal transformation.

Strong consultative selling approach (non-transactional).

Advanced objection handling and next-step closing skills.

High level of organization and pipeline management.

Data-driven mindset with strong CRM discipline.

Ability to thrive in fast-paced, performance-driven environments.

Tools CRM platforms (HubSpot, Salesforce, or similar).

Calling & messaging tools (VoIP, Email, SMS).

Calendars and scheduling tools.

Lead management and outreach systems.

Core Competencies Trust-building & emotional intelligence.

Patient-centric mindset.

Resilience and persistence.

Accountability and ownership.

Adaptability in high-growth environments.

 

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