Assistant Manager Guest Service

Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.

• Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
• Assist in optimizing hotel occupancy and room rates to maximize revenue
• Handle guest complaints professionally and effectively, ensuring prompt resolution
• Support the Guest Service Manager in operating a highly proficient and productive guest services department
• Conduct and assist in training programs for the Guest Service team
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the guest service department
• Monitor and improve systems and procedures to enhance operational efficiency
• Assist in managing reservations and coordinating with housekeeping for room readiness
• Contribute to sales efforts by promoting hotel services and special offers
• Ensure compliance with health and safety regulations
• Participate in departmental meetings and continuous improvement initiatives

Qualifications

• Proven experience in guest services or hospitality industry, preferably in a supervisory role
• Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated leadership abilities and experience in training and developing team members
• Strong problem-solving skills and ability to handle guest complaints effectively
• Proficiency in hotel management software and reservation systems
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Sales-oriented mindset with the ability to upsell hotel services
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with the local area and attractions in Coimbatore is a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.