Automotive sales_CST Manager for NISSAN or HONDA

Job Description

Full time position in Yokohama for CST manager tasks within NISSAN or HONDA Customer Sales Team.(CST)

*Frequent travel to Utsunomiya-city is mandatory. (Twice a week or more)

The role covers mainly following areas;

1. Customer Contract & Standard Management: Initiate and coordinate internal review of customer contracts, negotiate all Global Terms & Conditions with customer;

2. Customer Claim Management: Guide, prepare and execute customer-specific claim strategy and act as internal coordinator & key negotiator for x-BA claims as well as supporter for BA claims on demand;

3. Commercial Management: Lead commercial improvement activities(e.g., A/R, Premium Freight),manage crisis topics if applicable, drive efficiency and digitalization for B2B portal and CRM;

4. Sustainability: Capture, coordinate and negotiate the customer sustainability requirements in alignment with Automotive sustainability strategy;

5. Customer & Competitive Intelligence: Monitor of all related competitor activities, act as key interface to BA products and Japan marketing team, bridge the solution  for innovations between the customer and BAs;

 

6. Customer Volume Planning: Provide as single source of truth the OEM production volume(Car/Platform and Fin-Goods) as best possible sales planning premises, drive and maintain a strong worldwide volume intelligence network and framework;

7. Customer Communication and Events: Define the Marketing, Communication and Events plan following the customer strategy, execute the actions in collaboration with Japan marketing team;

8. Customer Experience: Provide a clear outside-in view about customer satisfaction and customer feedback, tracks the action plan with proactive feedback to the customer.

She/he is considered as an expert on above areas for HONDA account and works closely/in harmony with Customer Sales Management(CSM) team in BAs.

Qualifications

1.Over 5 years of customer related experience (sales, project management, program management, business development etc.) in the automotive industry or over 2 years of experience with HONDA;

2.Proactive & open communication skills and strong teamwork spirit are mandatory;

3.Data analysis experience;

4. Good understanding of Continental Business processes is a plus;

5.IT Know How: Office Software Intermediate to Advanced;

6.Language skills: Native in Japanese & Business Level in English.

Additional Information

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