Partner Hub Manager (m/f/d) Marketplace

Job Description

About the role:

As a Partner Hub Manager, you will play a key role in shaping and continuously improving our Seller Central / Partner Hub as a scalable self-service platform for marketplace partners. Working at the intersection of Business, Product and Tech, you will translate operational requirements into structured user flows and platform improvements that create a seamless partner experience.

In this role, you will have a direct impact on reducing onboarding times, minimizing manual dependencies and increasing self-service adoption across the partner journey. Particularly exciting is the opportunity to identify automation and product improvement potentials through data-driven insights while continuously enhancing the overall partner experience.

About your tasks:

• You own the end-to-end partner journey within the Seller Central / Partner Hub and continuously improve the self-service experience for marketplace partners.
• You collect, structure and prioritize requirements from Business Development, Technical Integration, Customer Success and direct partner feedback.
• You translate business requirements into clear user stories, problem statements and user flows while collaborating closely with Product and Tech teams.
• You define and monitor relevant KPIs such as onboarding speed, self-service adoption, seller NPS and ticket reduction to drive continuous optimization.
• You identify opportunities for automation and process improvements to reduce manual onboarding efforts and improve the partner experience.

Qualifications

About you:

• You bring at least 3 years of experience in a Product, Platform or Marketplace environment.
• You have hands-on experience with self-service platforms or partner-facing tools and understand digital user journeys.
• You combine a structured and analytical mindset with a solid understanding of technical systems and platform logic.
• You enjoy collaborating with stakeholders across Business and Tech functions and value open exchange within international teams.

Additional Information

About your benefits:

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:

• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
• Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.