Front Desk Agent

Job Description

We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences.

• Warmly greet and welcome guests upon arrival, providing a positive first impression
• Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately
• Handle guest enquiries and requests promptly and professionally, anticipating needs when possible
• Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions
• Process payments and manage cash transactions with precision
• Collaborate with other departments to ensure seamless guest experiences
• Assist with administrative tasks, including data entry and correspondence management
• Address and resolve guest complaints effectively, escalating to management when necessary
• Maintain the highest standards of personal presentation and hygiene
• Uphold the hotel's policies and procedures, ensuring guest privacy and confidentiality

Qualifications

• Minimum of 2 years' experience as a Front Desk Agent in a high volume luxury hotel or resort environment
• High School Diploma or equivalent; higher education in Hospitality Management is desirable
• Exceptional customer service skills with a friendly and enthusiastic demeanour
• Strong organisational abilities and attention to detail
• Proficiency in hotel management software and booking systems
• Excellent communication skills in English; fluency in Vietnamese is essential
• Ability to work flexible hours, including evenings, weekends, and holidays
• Demonstrated problem-solving skills and the ability to remain calm under pressure
• Strong multitasking abilities in a fast-paced environment
• Empathetic approach to guest needs and concerns
• Familiarity with the Phu Quoc area and its attractions is advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.