Lead, Account Management

Job Description

Do you love food and convenience put together? Then you would definitely love foodpanda!

You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.

foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a start-up culture.

We’re looking for a highly-driven and motivated National Key Account Manager for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team. This role will be based in Pakistan and will report to Head, Marketplace.

About the job:

As a Lead, Account Management, you will be responsible for maintaining a relationship with the Key Vendors who generate the most business in terms of orders and revenue for foodpanda. 

Responsibilities: 

• Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence.

• Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction.

• Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions.

• Develop and maintain strong and trustworthy relationships with all key accounts.  

• Analyze and identify upcoming needs and opportunities. 

• Negotiate contracts and close agreements to maximize profits..

• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.

• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.

• Forecast and track metrics (e.g.  monthly & quarterly sales results and annual forecasts).

• Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.

• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.

• Additional tasks/projects as they arise.

Qualifications

• Bachelor's Degree in Business Administration or relevant.

• Has an acute sense of responsibility and can take full ownership of the function.

• You have at least 4+ years of work experience in a similar role

• You are process-oriented and data-driven

• Experience with Microsoft Office, especially Excel, or Google equivalents

• Your knowledge of the internet and e-commerce sector is solid

• You are driven and ambitious.

• You are very proactive and could lead independent projects.

• Has the ability to perform root cause analysis and build process flows.

• You’re very detail oriented and pay attention to all the steps in the process.

• Experience of managing a team.

A Little About Us:

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

• We love people who can develop things from scratch, own them and then work on improving them.

• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!