Service Account Coordinator

Job Description

Skillbridge Academy is seeking a detail-oriented and customer-focused Service Account Coordinator to support client accounts and ensure exceptional service throughout the customer experience. This role serves as a key point of coordination between clients and internal teams, helping maintain strong relationships while ensuring requests, updates, and service needs are handled efficiently.

This position is ideal for someone who enjoys organization, communication, and working in a collaborative environment where every interaction contributes to client success.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Coordinate daily account activities and service requests.
• Maintain accurate client records and documentation.
• Collaborate with internal departments to ensure timely service delivery.
• Monitor account progress and provide regular updates.
• Address client inquiries with professionalism and efficiency.
• Assist with scheduling, reporting, and administrative support.
• Identify opportunities to improve customer satisfaction and operational processes.
• Ensure a positive and professional experience throughout every client interaction.

Additional Information

• Competitive salary ($47,000–$52,000 annually)
• Career growth opportunities
• Professional skills development
• Comprehensive training and onboarding
• Supportive and collaborative work environment
• Paid time off
• Health benefits package
• Stable full-time employment
• Opportunity to work with a growing and respected organization