Multi Skilled Hotel Team Member

Job Description

**Key Responsibilities:**

• Welcome guests and represent the hotel brand with professionalism and warmth
• Serve as a single point of contact for guests throughout their stay, from arrival to departure
• Manage guest feedback and complaints efficiently, resolving issues to the highest standard of satisfaction
• Promote the company's ALL loyalty programme to all guests
• Prepare and organise all necessary documentation required for daily operations
• Maintain food safety and hygiene standards in accordance with company policy
• Flexibly support both reception and food & beverage operations based on hotel occupancy and operational requirements
• Demonstrate strong multi-tasking abilities and proactive problem-solving in this fast-paced, hands-on role
• Ensure compliance with UK employment regulations and maintain a current valid visa

16-24 hours per week, flexibility is an essential aspect as the role, must be able to work weekends. Shifts are varied as below and differ each week:

Typical Shifts-

06.45am to 15:15pm

12:00pm until 20:30pm 

14.45pm 23.15pm 

Qualifications

**Required Qualifications:**

• Friendly and approachable with excellent customer service skills
• Flexibility in working hours essential
• Proficiency in basic computer applications, including Microsoft Office Suite
• Excellent time management and organisational abilities
• Demonstrated problem-solving skills and attention to detail
• Ability to work effectively in a team environment
• Adaptability to handle various tasks and changing priorities

**Preferred Qualifications:**

• Previous experience in a similar hospitality role
• Full training will be provided

Additional Information

At Ibis Budget Manchester Salford Quays, you’re not just starting a job — you’re becoming part of a vibrant and welcoming team right in the heart of Salford Quays. We pride ourselves on creating a friendly, supportive workplace where everyone works together, respects one another, and brings their best every day.

Salford Quays is an exciting and diverse area, and we celebrate the unique backgrounds and perspectives that make our team stronger. Inclusivity and respect are at the core of how we operate.

Whether you’re new to hospitality or looking to grow your skills, we’re here to support your journey. With tailored training programs and mentorship designed for the hospitality industry, we’re committed to helping you succeed and develop your career.

Join us at Ibis Budget Manchester Salford Quays and be part of a team where teamwork, support, and positive energy come as part of the package.