Lounge Manager

Job Description

Operations Management

• Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.

• Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.

• Monitor product quality and consistency across all food and beverage offerings.

• Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.

• Ensure all opening, closing, and cash handling procedures are properly followed.

Guest Experience

• Create a personalized and memorable experience for each guest, anticipating their needs and preferences.

• Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.

• Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.

• Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.

Team Leadership

• Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.

• Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.

• Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.

• Conduct regular performance reviews and support staff development through coaching and training initiatives.

Financial & Administrative

• Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.

• Prepare monthly reports and forecasts for management review.

• Implement effective upselling and suggestive selling strategies to increase average checks.

• Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.

Compliance & Standards

• Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.

• Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.

• Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.

• Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.

Qualifications

• Diploma or degree in Hospitality Management or a related field.

• Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or Top luxury lounge/bar.

• Strong knowledge of beverage service, mixology, and premium product offerings.

• Excellent communication and interpersonal skills.

• Proficiency in POS systems and Microsoft Office applications.

• Fluent in English; additional languages are an advantage.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.