At StraighterLine we are on a mission to help students succeed!

About Us

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.

As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success.

This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families.

Location Requirement: Candidates must live and reside in the Orlando, Florida area.

Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives.

### What You'll Do

Own strategy and success plans for complex or high-impact accounts

Align customer goals with measurable outcomes and long-term value

Build relationships with senior stakeholders

Navigate ambiguity, competing priorities, and organizational complexity

Lead renewal and growth strategy for your accounts

Partner cross-functionally to deliver tailored solutions

Provide insights to internal teams based on customer needs

Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail

Lead and coordinate customer projects from planning through execution to ensure successful outcomes

### What Success Looks Like

Customers achieve meaningful business outcomes

Strong alignment across multiple stakeholders

Complex risks are navigated effectively

Growth opportunities are strategically developed

Customer initiatives are delivered on time and with high levels of satisfaction

### What We're Looking For

5+ years in customer success, consulting, account management, or related field

Experience managing complex or high-value accounts

Strong strategic thinking and business acumen

Ability to influence stakeholders and drive decisions

Confidence operating in ambiguous situations

Exceptional organizational skills and attention to detail

Strong project management skills with the ability to manage multiple priorities and deadlines

Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred

Ability to travel up to 40%

Must reside in Central Florida

Positive, upbeat, enthusiastic attitude with a customer-first mindset

Excellent communication, relationship-building, and problem-solving skills

Working at StraighterLine

StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work.

Our Core Values:

We believe that how we work is just as important as what we accomplish. Our core values guide every decision we make, every interaction we have, and every experience we create for our learners and one another.

Grab a Shovel – When things stall or get messy, we roll up our sleeves. We step in and get to work.
Help Others Succeed – We create the conditions for others to win. We collaborate, coach, and lift each other and our learners up.
Remove the Friction – If it's in the way, it doesn't stay. We clear the path for success.
Play as One Team – This only works if we do it together. No turf. No silos.
Transform What's Given – We treat constraints as fuel. Using what we have, we invent a better way forward.
Build for the Learner – Learners are why we are here. We build like it matters - because it does.

We also know how important a life outside of work is, and the support that employers can contribute.

Our Benefits:

Generous time off policies, 11 public holidays & 1 floating holiday.
Medical, Dental, and Vision Insurance Coverage
401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
Six weeks paid parental leave
Free StraighterLine courses for you and your family members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Strategic Customer Success Manager (Strategic CSM), ECE