Customer Service Representative

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA)

Experience: 2+ yrs

Location: Ahmedabad

Job Type: full-time

We are seeking a proactive and customer-focused Customer Support Executive to deliver exceptional service and ensure a seamless customer experience. The ideal candidate will be responsible for managing customer inquiries, processing wholesale and bulk orders, resolving order-related issues, and coordinating with internal teams to ensure timely and accurate order fulfillment. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

As a Customer Support Executive, you will work closely with customers, warehouse operations, finance, and account management teams to address inquiries, resolve issues efficiently, and maintain high levels of customer satisfaction. You will also play a key role in maintaining accurate records within ERP systems and ensuring smooth coordination across departments to support daily business operations.

Requirements

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat in a professional and timely manner.
• Process and manage wholesale and bulk customer orders with accuracy and efficiency.
• Coordinate with warehouse and logistics teams to track inventory availability and shipment status.
• Resolve customer concerns related to orders, deliveries, returns, replacements, and refunds.
• Investigate and resolve order discrepancies while ensuring a positive customer experience.
• Maintain accurate customer, order, and transaction records using ERP systems such as NetSuite, SAP, Microsoft Dynamics, or similar platforms.
• Collaborate with finance and internal teams to address billing, payment, and account-related queries.
• Monitor order fulfillment to ensure timely delivery and proactive customer communication.
• Escalate complex issues to the appropriate teams and follow through until resolution.
• Prepare regular reports on customer interactions, order status, and service performance.
• Ensure compliance with organizational processes, service standards, and documentation practices.
• Continuously identify opportunities to improve customer support processes and operational efficiency.

What Makes You a Great Fit

• Proven experience in customer support, order management, or customer service operations.
• Strong ability to manage customer inquiries with professionalism, empathy, and a solution-oriented approach.
• Experience handling wholesale or bulk order processing in a fast-paced environment.
• Familiarity with ERP systems such as NetSuite, SAP, Microsoft Dynamics, or similar business applications.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Detail-oriented mindset with a focus on maintaining data accuracy and process compliance.
• Ability to collaborate effectively with cross-functional teams, including warehouse, logistics, finance, and operations.
• Strong problem-solving and issue-resolution skills with the ability to handle customer escalations professionally.
• Proficiency in Microsoft Office applications, particularly Excel, for tracking and reporting.
• Customer-centric attitude with a commitment to delivering exceptional service and building long-term customer relationships.
• Self-motivated, adaptable, and capable of thriving in a collaborative and dynamic work environment.